ANSWER
For a routine HVAC problem in a UNC Charlotte residence hall, submit a maintenance request through the Housing and Residence Life Maintenance Request Portal. If you do not hear back within two business days, follow up with the Housing Facilities Office; for an emergency, use the after-hours emergency route.
YOUR NEXT DECISION
Turn the answer into your next step
- Submit the HVAC issue in the Maintenance Request Portal if you live in a UNC Charlotte residence hall.
- Watch for the automated receipt and the completion email.
- If there’s no response within two business days, call the Housing Facilities Office for follow-up.
- Use the after-hours emergency process if the HVAC problem is urgent or happens outside normal hours.
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Compare homesRoutine HVAC problems in a residence hall
UNC Charlotte says students living in a residence hall should submit a routine maintenance request in the Maintenance Request Portal. After you submit it, you’ll get an automated receipt, and you’ll get another email when the work is complete.
- The portal is for residents in on-campus residence halls only.
- Housing says routine requests are typically completed within two business days.
If you need follow-up or it’s urgent
If you do not see a response within two business days, call the Housing Facilities Office for follow-up. UNC Charlotte also separates after-hours emergency maintenance from routine requests, so an urgent HVAC failure should be routed as an emergency rather than left in the routine queue.
- Housing Facilities Office hours are weekdays 8:00 a.m. to 5:00 p.m., except University holidays.
- For emergency or after-hours maintenance, use the emergency maintenance path; routine non-emergency HVAC issues go through the portal.
What happens after you submit it
By submitting a request, you authorize university officials or contractors to enter the unit. UNC Charlotte says staff usually enter non-emergency rooms Monday through Friday between 9:00 a.m. and 5:00 p.m. and give 48 hours’ notice for non-emergency repairs.
- If staff repairs the issue, they typically leave a notice in the room.
- Refusing entry can delay the repair and affect your priority in the repair schedule.
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